Insurance Claims 

Making an Insurance Claim

It is the responsibility of the owner to inform the insurance company that the horse is undergoing treatment and to update them in compliance with their requirements. Please inform us as early as possible of any potential claim and of any restrictions or exclusions that may apply to your horse that may affect their treatment. 

Once you have decided to make a claim, please request a claim form from your insurance company, complete your section, and hand it into us, this can be done either in person or via post or email. We only do direct settlement claims with certain insurance companies so please contact the office to confirm this is applicable. If direct settlement is agreed ensure you tick the section on the form to pay the vet directly. Your insurance excess is payable directly to the practice and this will vary depending on your policy and level of cover. 

On receipt of your claim form the vet will fill in their section and relevant invoices will be sent with the claim form to the insurance company. If the claim is ongoing and your horse requires further treatment a continuation form may be necessary. Please contact your insurance company for advice. It is your responsibility to forward any additional invoices to the insurance company which should have the claim reference number clearly marked. If a continuation form is required we will fill in our section and send it to the insurance company with relevant invoices.

Unlike most veterinary practices we do not charge an additional admin fee for the completion of insurance claim forms however we do reserve the right to charge for any additional correspondence that may be required.

If you require any further advice regarding either a new insurance policy or an existing one our knowledgable office team will be happy to discuss the relevant options with you. Please contact us within office hours on 01763 287744 / [email protected]

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